Support - Keyglass

Before you write

Send enough sanitized context to reproduce the problem while keeping every secret-bearing value out of the message.

Include

Your macOS version and Keyglass version
The exact redacted error code or warning
The operation and command shape you attempted
Neutral replacement names for sensitive identifiers

Never include

Secret values or credentials
Your license key
Exported .env files
Keychain dumps or real customer data

Find the safest next step

Prepare before a Mac is lost or replaced: read the data recovery guide for local storage, iCloud limits, authenticated export, and reimport.

Choose the area that matches your issue. The guidance stays on this page and opens only when you ask for it.

Move Keyglass to /Applications and launch it. Start the free trial or activate a license if Keyglass shows restricted mode: importing and run require active access.

Create or select Sample Project and its Development environment. Choose Import .env…, preview this synthetic fixture, then import it:
```
KEYGLASS_SAMPLE=example-value
```
In Keyglass Command Line settings, copy the official Homebrew wrapper command and run it in your terminal:
```
brew install gregorsternat/tap/keyglass-cli
```

From the folder you want to link, declare the exact key allowlist:

keyglass link --project "Sample Project" --environment Development --keys KEYGLASS_SAMPLE

Verify the nearest profile without reading a secret value:
```
keyglass status
```
Start your executable directly with the linked environment. This does not invoke a shell or interpolate a command string:
```
keyglass run -- npm run dev
```

Keyglass never opens or controls your terminal. For troubleshooting, include keyglass --version, the command shape, and the stable redacted error code. Never paste a revealed value or an exported .env file.

What to expect

Support is available in English and French on a commercially reasonable basis. No response-time or uptime guarantee applies unless separately agreed in writing.

Support can help recover a license activation without accessing your stored secrets. Keyglass has no hosted vault, account, or recovery backend, so support cannot retrieve or restore a lost secret value.